Terms of Use – Find My Therapy

Last updated: 3 December 2025

These Terms of Use (“Terms”) apply to your access to and use of the website, web application and services operated by Find My Therapy Pty Ltd (“Find My Therapy”, “we”, “us”, “our”).

By accessing or using our website or services, you agree to be bound by:

• these Terms; and

• our Privacy Policy.

If you do not agree, you must not use our website or services.

1. About our services (information only, not medical advice)

1.1 Find My Therapy is an online directory and information platform that helps people in Australia find and connect with independent allied health professionals (“Services”).

1.2 Our platform and any related content (including practitioner profiles, articles, guides, fact sheets, FAQs and other materials):

• are provided for general information and educational purposes only;

• are not medical, psychological, diagnostic, therapeutic or professional advice;

• should not be relied on to diagnose, treat, cure or prevent any medical condition; and

• do not constitute an endorsement or recommendation of any practitioner, treatment, service or product.

1.3 You must always seek the advice of a qualified health professional regarding any medical or mental health condition and must not delay or disregard professional advice because of information found on Find My Therapy.

1.4 Your use of our website or services does not create any practitioner–patient, client–therapist, fiduciary or clinical relationship with Find My Therapy.

1.5 If you believe you are experiencing a medical emergency or crisis, call 000 (Australia) or seek immediate assistance.

2. Changes to these Terms

2.1 We may update these Terms from time to time by publishing a revised version on our website.

2.2 Continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.

2.3 Where changes are material, we will use reasonable efforts to provide at least 14 days’ notice.

2.4 If you do not agree with the updated Terms, you should stop using the website and request closure of your account.

3. Eligibility, registration and accounts

3.1 Our services are intended for individuals aged 18 years or older.

3.2 When creating an account, you agree that all information provided is accurate, current and complete.

3.3 You are responsible for:

• maintaining the confidentiality of your login credentials;

• all activity that occurs under your account; and

• notifying us of any unauthorised use or security breach.

3.4 We may suspend or terminate accounts that breach these Terms or pose risk to users, the platform, or our reputation.

4. Additional obligations for practitioners and clinics

4.1 Practitioners and clinics represent and warrant that:

• all profile information is accurate and not misleading;

• required registrations, licences and insurance are maintained;

• advertising complies with applicable laws, including the Australian Consumer Law and AHPRA advertising guidelines; and

• information is updated promptly if it changes.

4.2 We may verify information and suspend, edit or remove listings that are inaccurate, misleading, unlawful or non-compliant.

4.3 Practitioners remain solely responsible for:

• their professional conduct;

• all advice, treatment and services provided; and

• any clinical or contractual relationship with clients.

Find My Therapy does not employ, supervise or control practitioners.

5. Your responsibilities when using the website

5.1 You must use the website lawfully and in accordance with these Terms.

5.2 You must not:

• post misleading, unlawful, abusive or inappropriate content;

• make prohibited health claims or guarantees;

• post non-compliant testimonials or reviews;

• engage in spam or unsolicited communications;

• interfere with website security or functionality.

5.3 We may suspend or terminate accounts involved in misuse or spam activity.

6. Automated tools and scraping

6.1 You must not use automated tools (including bots, scrapers or data-mining tools) without prior written consent.

6.2 Standard search engine indexing is permitted.

7. Content you submit or post

7.1 Users may submit content including practitioner profile information and communications (“User Content”).

7.2 You are solely responsible for your User Content and must ensure it:

• is accurate and not misleading;

• complies with health advertising laws;

• does not infringe third-party rights.

7.3 Testimonials relating to regulated health services may be restricted, moderated or removed to ensure compliance with AHPRA and other regulatory requirements.

7.4 By submitting User Content, you grant Find My Therapy a worldwide, royalty-free, non-exclusive licence to use that content in connection with operating and promoting the platform.

7.5 We may remove or edit User Content at our discretion.

8. Intellectual property

8.1 Find My Therapy owns all intellectual property in the website, branding, design, and original content.

8.2 You are granted a limited, non-transferable licence to access and use the website for lawful purposes only.

8.3 You must not reproduce, distribute or exploit any part of the website without written consent.

9. Fees, subscriptions, billing and cancellation

9.1 Some features require payment of subscription or service fees.

9.2 Fees, billing frequency and terms are disclosed before purchase.

9.3 Subscriptions:

• are billed in advance;

• may be cancelled at any time; and

• remain active until the end of the current billing period.

9.4 Fees are non-refundable unless required by law.

9.5 Nothing in these Terms limits your rights under the Australian Consumer Law.

10. Third-party services and links

10.1 We may link to third-party booking, payment or practice management systems.

10.2 We do not control or endorse third-party services and are not responsible for their availability, security, transactions or performance.

10.3 Use of third-party services is subject to their own terms and privacy policies.

11. Limitation of liability

11.1 To the maximum extent permitted by law, Find My Therapy excludes liability for any loss arising from:

• use of the website or services;

• reliance on content;

• practitioner conduct or services; or

• third-party platforms.

11.2 Where liability cannot be excluded, it is limited to re-supplying the services or paying the cost of re-supply.

11.3 We are not liable for indirect or consequential loss.

12. Indemnity

You agree to indemnify Find My Therapy against claims arising from your breach of these Terms, your User Content, or (for practitioners) your professional services or advertising conduct.

13. Suspension and termination

We may suspend or terminate access for breaches of these Terms. You may close your account at any time.

14. Accessibility

We aim to make our website accessible to a broad range of users, including people with disability. Accessibility feedback is welcome.

15. Governing law

These Terms are governed by the laws of Australia, and the courts of the relevant State or Territory have exclusive jurisdiction.

16. Contact

For questions about these Terms or our services, contact us via the details on our website.

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Privacy Policy – Find My Therapy

Last updated: 3 December 2025

Find My Therapy Pty Ltd (“Find My Therapy”, “we”, “us”, “our”) operates an online directory and web application that helps people in Australia find and connect with independent allied health professionals (“Services”).

We understand that information relating to health and disability can be particularly sensitive. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable State or Territory health records legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, web application, and related services.

By accessing or using our Services, you agree to this Privacy Policy.

1. The role of Find My Therapy

Find My Therapy is a directory and information platform. We do not provide healthcare services, medical advice, diagnosis, or treatment.

All allied health professionals listed on the platform operate independently and are responsible for their own services and privacy obligations.

2. Types of information we collect

2.1 Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect personal information including:

• Name

• Email address

• Phone number

• Suburb, state or postcode

• Account login details (if you create an account)

• Information you provide in enquiries, messages, feedback, or support requests

For allied health professionals and clinics, this may also include:

• Practice name and address

• Professional qualifications and experience

• Registration details (e.g. AHPRA or other professional registration)

• Provider numbers (where relevant)

• Services offered and areas of clinical focus

• Billing or subscription information

2.2 Sensitive information and health-related information

Sensitive information includes health information and other information defined as sensitive under the Privacy Act.

Find My Therapy does not require users to provide health information in order to use the directory.

Any health-related or sensitive information is collected only where a user voluntarily chooses to provide it, for example when describing the type of practitioner they are seeking or their care preferences.

We only collect sensitive information where:

• it is reasonably necessary for our functions or activities; and

• you have provided consent, or we are otherwise permitted or required by law to do so.

You are not required to provide sensitive information. Choosing not to do so may limit the relevance of search results or matches.

2.3 Information collected automatically

When you visit our website or use our web application, we may automatically collect technical and usage information such as:

• IP address

• Device type, operating system, and browser type

• Pages visited and interactions with the site

• Referring websites or search terms

• General location information (e.g. city or region)

This information is generally de-identified and used for analytics, security, and service improvement.

3. How we collect personal information

We collect personal information in a number of ways, including:

• When you create or update an account

• When you search for allied health professionals or use filtering tools

• When you submit enquiries, feedback, or support requests

• When practitioners or authorised representatives create or manage profiles

• When you subscribe to updates or marketing communications

• When you communicate with us by email or online forms

• From third parties where you have authorised this (e.g. booking tools or verification sources)

• From publicly available sources to verify practitioner details (e.g. professional registers)

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so.

4. How we use personal information

4.1 For people searching for practitioners

We use personal information to:

• operate and maintain the directory and platform;

• help you find allied health professionals that match your preferences;

• transmit enquiries or appointment requests to practitioners you choose to contact;

• respond to questions, feedback, or complaints; and

• send service-related communications (such as enquiry confirmations).

4.2 For allied health professionals and clinics

We use personal information to:

• create and manage practitioner or clinic listings;

• verify identity and professional details where required;

• display profiles within the directory;

• manage subscriptions and accounts; and

• send service-related updates and information about platform features.

4.3 General purposes

For all users, we may use personal information to:

• operate, secure, and improve the platform;

• conduct analytics and reporting (generally using de-identified data);

• send marketing communications where permitted; and

• comply with legal and regulatory obligations.

We do not use personal information for purposes unrelated to those described above without consent or legal authority.

5. Direct marketing

We may send you marketing communications about:

• updates to our Services;

• features or content we believe may be relevant; or

• promotions related to Find My Therapy.

You can opt out at any time by:

• using the unsubscribe link in emails; or

• contacting us using the details below.

We do not sell personal information to third parties for their own marketing purposes.

6. Disclosure of personal information

We may disclose personal information to:

• allied health professionals and their staff when you choose to send an enquiry or appointment request;

• service providers who support our operations (e.g. hosting, IT, analytics, email, SMS, payment providers);

• professional advisers such as legal or accounting providers;

• government agencies or regulators where required or authorised by law; or

• other parties where you have provided consent.

Independent practitioners

When you choose to share information with an allied health professional via Find My Therapy, that practitioner or clinic becomes an independent recipient of your information and is responsible for handling it in accordance with their own privacy obligations and professional standards.

Practitioner listings may be visible to the public.

7. Overseas disclosure

Our primary data storage is intended to be located in Australia. However, some service providers (such as cloud hosting or analytics providers) may be located overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in accordance with the APPs.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• secure servers and access controls;

• encryption and technical safeguards where appropriate; and

• limiting access to authorised personnel only.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When information is no longer required, we take reasonable steps to delete or de-identify it.

9. Accessing and correcting your personal information

You may request access to personal information we hold about you and request correction if you believe it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

10. Privacy complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate the complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website with an updated date.

12. Contact us

For privacy enquiries, access requests, or complaints, please contact us using the contact details published on our website.